Help Desk Executive
The ideal candidate is a passionate tech enthusiast, willing to learn while working in a busy IT service desk support environment supporting global and local clients.
Duties and Responsibilities :
- Analyze customer issues and provide resolutions wherever possible
- Act as the point of escalation and drive problems/incidents to closure
- Respond to customer requests and queries
- Troubleshoot hardware and software issues
- Work in an SLA driven Technical Help Desk Support Environment (Client facing providing L1 Support)
- Monitor Microsoft Teams channel, E-mails, Support ticket systems and other communication channels
Qualifications & Experience :
- Minimum of 1 years’ experience in working in a Help Desk
- Excellent communication skills
- Ability to work under pressure by establishing priorities
E-mail your CV to careers@mbizsoftware.com
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